Microsoft Dynamics CRM is a comprehensive customer relationship management system that allows to efficiently manage customers, suppliers, vendors, and partners. It is a resourceful business solution that drives sales efficiency and helps in unleashing marketing potential through social insights, business intellect, and campaign implementation in the cloud, on-premises, or with a hybrid amalgamation. A huge number of organizations are turning customer-centric. With access to social channels, customers are now making smarter choices every day. In such a scenario, gaining new customers and turning them into loyalists is a challenge. It is becoming increasingly important for organizations to understand their end customer needs in order to design better products and deliver optimum services. Microsoft Dynamics CRM helps you in getting a clear picture of the customer journey.